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F1 Experience hospitality FAQ

F1 Tickets FAQs

Find all questions and answers here regarding F1 Experience hospitality 2021

F1 Tickets FAQs

Whether you are planning to return to your favourite track or discover a new destination, F1 Experiences remains committed to bringing you closer to Formula 1 in 2021 while ensuring the highest levels of hygiene, safety and purchasing security are provided.

How can I purchase hospitality passes?

We encourage you to book your passes online. The process is very simple, taking less than two minutes. Go to https://duef1.com/f1-tickets/

How do I know whether the passes I want are still available?

 A « sold out » message appears for passes that are no longer available.

Please contact Kim Due Jensen by email kim@duehos.com or telephone +45 2815 7789 if you would like further information.

Where can I find the race timetable?

Go to https://www.formula1.com/en/championship/races/2017.html and select the event of your interest, the race program is available for each Grand Prix under “Full Timetable”.

When are the event dates confirmed?

FIA must always confirm the event dates ahead of each season, which usually occurs in December. You can purchase passes for the events that are open, even though the exact dates are not yet confirmed. If a date is yet not confirmed, this will be indicated by the text “TBC (To Be Confirmed”) next to the event date in the ticket shop. Please be aware that you are purchasing passes for the event, and not for specific dates.

How do I know whether the passes I want are still available?

If a certain pass category is available, you will be able to choose your desired quantity and add it to your order. A ‘sold out’ message appears for passes that are no longer available.

The message ‘Check quantity failed’ appears when the number of passes you have selected exceeds the mount we have on stock – please contact Kim Due Jensen by email kim@duehos.com or telephone +45 2815 7789 if you would like further information.

How can I find out the characteristics of a grandstand/tribune/loge?

The circuit/stadium map on each package shows you an overview of the stand location.

Can I request a special seat?

Selecting specific seats online is not possible. However, you can send us your request/preference when ordering passes and we will do our best to satisfy your demand.

Will my passes have adjoining seats?

Yes, all passes in the same order will have adjoining seats. We can only guarantee adjoining seats for passes purchased under the same booking. In case you have two or more orders, please contact our customer service team – we will indicate your preference in the order and do our best to accommodate your request.

Please note that 3-day passes and single day passes in the same Grandstand are in most cases not automatically seated together. Please contact Kim Due Jensen by mail – kim@duehos.com –  for further information.

Are passes for children available?

Reduced-price child passes are available for some events.

Please contact Kim Due Jensen by mail – kim@duehos.com –  for further information.

Are parking passes available?

Usually, parking passes are included in your hospitality package. Sometimes, this is subject to a minimumum of passes purchased. Please consult the description page for your pass.

For some events, you need to purchase parking passes in advance. If available, you can usually find these passes in the online ticket shop.

Please contact Kim Due Jensen by mail – kim@duehos.com –  for further information regarding parking passes.

How do I know if a grandstand/suite is wheelchair accessible?

Please contact Kim Due Jensen by mail – kim@duehos.com –  for further information regarding passes for disabled persons.

Can I cancel my hospitality order?

After you have confirmed your order online, we cannot accept cancellations.

Please contact Kim Due Jensen by mail – kim@duehos.com –  for for cancellation policies.

Can I add passes to my order after the booking has been processed?

Yes, you can add passes to your order if seats in your selected section still are available. Please contact Kim Due Jensen by mail – kim@duehos.com –  before placing an additional order, to ensure that we can arrange for your additional passes to be seated together with your original passes. We cannot guarantee that seats will be available, but will always do our best to accommodate your requests.

Can I modify my order?

Orders are not generally changeable. However, if you have a request please contact Kim Due Jensen by mail: kim@duehos.com

ON RETURN TO THE TRACK IN 2021

Safe travel

Whether you are planning to return to your favourite track or discover a new destination, F1 Experiences remains committed to bringing you closer to Formula 1 in 2021 while ensuring the highest levels of hygiene, safety and purchasing security are provided.

Refundable Booking

Upgrade your F1 Experiences booking and receive a 100% refund if you cannot attend your chosen race for one of the reasons listed in our Terms and Conditions. Reasons you are unable to attend may include illness or injury, a pre-existing medical condition, home emergencies, public or private vehicle failure on route and many more.

Safe Travel

Your health, well-being and safety are of upmost importance to F1 Experiences. F1 Experiences is working closely with our partners around the world to ensure the highest sanitary standards and safety protocols are being followed for our guests when we return to the track in 2021.

Secure Ticketing

As the Official Experience, Hospitality & Travel Programme of Formula 1, Official Ticket Packages purchased from F1 Experiences come direct from Formula 1 with the security of fixed pricing, guaranteed access to the circuit and no risk of broker or scalper fraud. Official Ticket Packages are shipped to your preferred address with signature required or are arranged for a secure pick-up location at or near the circuit.

100% Transfer Guarantee

For added peace of mind in uncertain times, all 2021 Official Ticket Packages from F1 Experiences include a 100% Transfer Guarantee. Should your purchase be impacted by a Force Majeure Event*, F1 Experiences will provide you with a 100% credit towards the next edition of the same race or any F1 Experiences-activated event in the same season.

Please contact Kim Due Jensen if you have any questions regarding the safe travel plan. You can read the full Terms & Conditions here!

*A Force Majeure Event is defined as circumstances beyond the reasonable control of F1 Experiences, and as listed in your purchase agreement.

Due Formula 1

Due Hospitality is an incentive agency for the B2B segment only. Due Formula 1 is our sub brand, concentration on our position as reseller of F1 Experiences products only. All incentives are planned in a personal dialogue with the customer – from planning and execution to the final evaluation.

Our network is global.

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QUICK INFO

Monday-Friday: 9am to 5pm; Saturdays and Sundays closed
35, Gammel Kongevej, DK 1610 Copenhagen V Via Tetti Rocco 2, 10025 Pino Torinese, Torino
+ (45) 53 37 48 78 + (45) 2815 7789
info@duef1.com kim@duehos.com